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Part 1

This Tutorial will give ideas and processes to implement more effective team working, as well as improving communication skills, including non-verbal communication skills. To help manage conflict and the difficult patient scenarios.

NEW DATE: 3rd March 2021

More Dates to follow-Each event is limited to 12 delegates!


Part 2

Part 2 of this Tutorial will give you some important guidance on confidentiality, some effective telephone techniques, the law on data Protection and what the Caldicott principles are.

Also covered are some helpful suggestions on managing complaints appropriately.

DATE: 5th May


Who should attend:

New to GP Practice Dispensers, Admin and Reception Teams or any of the front of house staff who want to identify on how to communicate more effectively or to refresh their way of handling difficult patient situations and engage better with their team.


Dispex Members: £45+vat        Non- Members: £60+vat   (Per delegate-per session/part)





Use the below button to book online, we shall then raise your invoice which can be paid via BACs. Once your payment has been received we shall email you the Zoom invite link. Please ensure you provide each delegate(s) @NHS email address!